Customer Services


Our patient-centered methodology begins with our customer service. At JJ-Premier we are happy to welcome you and your loved ones to our family to ensure that your overall treatment experience is comfortable and enjoyable. Our multilingual staff is dedicated to meeting customer needs and ensuring patient satisfaction.  JJ-Premier’s staff is available around-the-clock to provide assistance.


Our team of native English speakers and bilingual staff are here to manage and organize our customer service. Our regular business hours are Monday to Friday, 9:00am to 8:00pm, and Saturdays by appointment. If you or a family member is traveling to Shanghai to receive care, feel free to reach out and connect with our customer service staff as we are able to make convenient transportation and accommodation bookings for you near our locations. Free car transportation is available upon request.